News and Events
Press Release January 24, 2017
SchoolSpeak Joining Forces for Schools
SchoolSpeak, a leading cloud-based School Management Solution provider to K-12 schools and dioceses is excited to announce we are formally joining forces with Education Brands, a division of MB Parent Holdings, LLC based in Knoxville, TN. SchoolSpeak is a prominent vendor for Standards-Based Grading and Reporting as well as Data Collection and Dashboard Contribution for Catholic Dioceses throughout North America. Mike Barros leads Education Brands and Shiju John, original founder of SchoolSpeak, is the new General Manager of SchoolSpeak, with Joe Harris, a Vice President leading Customer Relations.
The Education Brands companies, including TADS, Senior Systems and Diamond Mind delight 4,000+ schools and 650,000+ families today. Combined, the businesses have exclusively served K-12 private schools for 100+ years consistently earning client satisfaction survey ratings over 96% year after year. In total, Education Brands securely, conveniently and transparently handles $3.2+ billion in digital payments annually.
“SchoolSpeak is excited for the opportunity to join forces with Education Brands to deliver private schools a proven, integrated suite of best-of-breed solutions – while continuing our commitment to unmatched customer service,” adds Shiju John, General Manager, SchoolSpeak.
“As a combined force, the complementary strengths, including an extensive, vibrant partner ecosystem, make us the premier provider of cloud-based software and payment solutions to K-12 private schools – from tuition management and school & student management software to solutions for online giving, admissions, enrollment, summer programs, alumni management, purchase cards, and more,” said Mike Barros, President, Education Brands. “In contrast to other platforms, we offer schools choice, flexibility, control and customer service excellence as we continue to look for ways to augment our proven, integrated suite of best-of-breed solutions.”
MB Parent Holdings, LLC has an extensive track record of integrating leading brands, accelerating product development and valuing excellence in customer service. By example, their Ministry Brands division serves more than 55,000 churches and faith-based organizations in North America, through multiple leading brands including ParishSOFT which provides SaaS solutions for member management/census, online giving/offertory, fund accounting, faith formation, and more to over 54% of Catholic parishes and dioceses.
Joe Harris, Customer Relations lead at SchoolSpeak, shared the unique software platforms designed for schools (Education Brands) and churches and faith-based organizations (Ministry Brands) will provide tremendous value for SchoolSpeak schools and dioceses to collaborate with a single trusted technology partner.
For existing SchoolSpeak schools, your Customer Service contact will remain the same with no change to who you call for assistance. For additional details, please reference the following:
1. See Frequently Asked Questions.
2. Contact us directly at firstname.lastname@example.org for any general or support related questions or call 877.773.2513 x2
Frequently Asked Questions
Q: Who should we contact with any support related questions? Please use the same contact phone, e-mail, fax numbers you use today for SchoolSpeak at 877.773.2513 x2 or email@example.com. Our stellar customer service will continue with the same great service you have grown to know, trust and rely upon over the years. Please contact us directly at firstname.lastname@example.org for any general questions about joining forces!
Q: Will the existing customer service quality change? There will be no change to the customer service quality at SchoolSpeak. This is a classic case of not breaking something which works very well. We highly value the support we offer schools and dioceses.
Q: Who should we contact with any sales related questions? For any sales related matters, please feel free to reach out to your current sales representative (or call at 877.773.2513 x1). We are happy to work with you to determine the best product/service to address any needs you may have and will do so with some of the most experienced individuals serving the independent K-12 school community. Our primary goal is to provide private schools with easy to use and intuitive tools to communicate with their school community, manage their grade books and report cards, and streamline/automate many of the processes required in the operation of their schools.
Q: Why did we decide to “Join Forces for Schools?” SchoolSpeak decided to join forces so we can offer our clients more software choices and solutions for managing their schools. In addition to continuing our stellar customer service, long-term, we see tremendous potential for improvements in innovative technology and new products to benefit private schools.
Q: Who owns the company now? SchoolSpeak, TADS, Diamond Mind and Senior Systems have been acquired by a holding company called MB Parent Holdings, LLC based in Knoxville, TN. The holding company formed a new division called Education Brands which will manage SchoolSpeak, Senior Systems, TADS, and Diamond Mind and any other future K-12 education-related companies.
The parent company has an extensive track record of integrating leading brands, accelerating product development and delivering excellence in customer service. Mike Barros, who is the former CEO of Diamond Mind and a longtime member of the K-12 private school community, leads the new division called Education Brands which will continue to market and sell under the SchoolSpeak, Senior Systems, TADS, and Diamond Mind brands.
Q: Do you have any plans to integrate your software solutions? Schools benefit greatly from tighter integrations so we will continue to explore areas of increased integration as a high priority to deliver a seamless customer experience for schools.
Q: Where do I go for more information? We are 100% committed to the K-12 private school community, and you can rest assured we will continue to take care of our schools, as we have in the past.
For more information, contact us directly at email@example.com for any general questions or use the following contact details for specific questions related to SchoolSpeak at 877.773.2513 x2
For existing SchoolSpeak schools, your Customer Service contact will remain the same with no change to who you call for assistance.